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Why Host with AWCS.net

AWCS.net has been hosting websites for customers since 1997. Customers in the US and Canada enjoy the peace of mind that comes from 24 x 7 support, world-class infrastructure and hosting with a company whose business foundation is as stable as its uptime.

AWCS.net knows ecommerce
AWCS.net has been hosting ecommerce websites since 1997. From top of the line Dell Power Edge Servers to the state of the art facility we host in, everything we do is built around ecommerce. Since we build and host ecommerce websites we know the demands put on a successful site and can place or move the site to other servers as needed. With our ecommerce monitoring and DeepMetrix statistical reporting packages business owners have the peace of mind knowing someone is always watching their store when they aren’t.

AWCS.net knows AbleCommerce
AWCS.net has been an AbleCommerce Partner since 2000. We have made a commitment to the AbleCommerce company and software platform. 99% of all we do is AbleCommerce work. All of our servers are performance tuned for AbleCommerce software. AWCS.net is one of if not the fastest growing AbleCommerce Premier Partners and one of a select few that does both AbleCommerce hosting and development. We always have the latest versions of AbleCommerce software and patches.

24 x 7 Live Technical Support via support tickets
We respond to our customers' technical needs quickly and effectively, 24 hours a day, seven days a week. We've resolved thousands of technical questions by email and by phone.

Full-Service
Our domain name registration arm provides customers with their first step on the Web, and our web site hosting solutions are flexible to grow with our clients' needs. We offer shared hosting, e-commerce and media streaming, managed hosting, managed services, and managed collocation services.

High capacity and fully redundant network
Our network was built with reliability, security, and speed in mind. Our data center continuously upgrades our systems, using leading-edge components to ensure our clients' servers always operate at peak performance. Click here to see our facilities.

We listen to our customers
We provide hosting services to companies ranging from start-ups to industry leaders, and we're committed to supporting our customers by listening to our customers’ needs. Our customers stay with us - Testimony to the quality of service we provide.

Please Call: 866-563-AWCS (2927) or CLICK HERE for more information.

Hosting Infrastructure

AWCS.net has chosen a mission critical Internet Data Center to provide world-class hosting for our customers. To ensure the fastest and most reliable routing of traffic, our data center has multiple connections to major Internet backbone carriers with OC-12 and Gigabit Ethernet connections using the BGP-4 routing protocol. The AWCS.net Internet Data Center is built with N+1 redundancy throughout, including multiple HVAC systems and redundant power. Every month, the backup diesel generators are tested to make sure they are in proper functioning order in case of power grid failure. The Internet Data Center's physical security is entrusted to 24/7x365 live monitoring, CCTV, and biometric access control system.

Because it is ALL about support.

Background
Way back in 1997, the AWCS.net was founded with the philosophy that customers always come first. At that time, many Internet companies focused on automation and scalability to the detriment of their customers. Today, most of those companies are gone, while AWCS.net continues to thrive. Now, most companies claim they have 24/7 support, award winning customer service, and knowledgeable representatives. What makes AWCS.net different is that we have always been ‘religious’ about our customers right from day one and we have always offered 24/7 LIVE support. To us, this is not a flavor of the month, or a fancy new strategy drawn up in the marketing department - it is who we are. AWCS.net commits of 80% of it’s total resources towards supporting its customers, and it has always been that way.

But like all things in life, AWCS.net must also change. Over the years AWCS.net has grown into a more complex managed hosting environment. Over time, our experience grew with each new customer that pushed our capabilities. Now that the majority of our new customers are managed hosting clients, we needed to re-align our resources and shift our focus. So, after more than a year of planning, hiring, and training, and listening to our customers, we are very proud to announce that AWCS.net has launched a brand new Support Team headed up by Theresa Kingston and Naomi Singh.

Processes
Everyone in the technology industry knows that problems do occur. It is how the problem is dealt with that is most important. AWCS.net has carefully analyzed its processes and procedures to ensure customer satisfaction. We have listened to customer frustrations and developed procedures to eliminate them. Customer escalations are dealt with in quick decisive manner with no room for miscommunication.

People
AWCS.net has always had a customer-centric orientation, and we work hard to keep it that way by carefully screening applicants-whether in billing, customer service, support, or sales- to be kind, courteous, respectful, and have a genuine interest in helping solve people’s problems. AWCS.net awards its support personnel based on customer satisfaction metrics alone, so there are no conflicting priorities - the customer is #1.

Its all about support
24 x 7 Technical Support via support ticket
Call 1-949-544-7148 for live technical support, Monday through Friday 8:00am to 5:00pm Pacific Time.

You could also submit a support ticket via the AWCS.net support system or email support@AWCS.net.com to have any concerns dealt with quickly, efficiently, and effectively.

Online Help Center:
Find answers to the most common technical and web related questions, please visit our Online Help Center.

By email:
Customer Service: cs@AWCS.net.com
Technical Support: support@AWCS.net.com

For other contact information, please see Contact Us.

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